on 12-08-2018 07:22 PM - last edited on 12-08-2018 09:53 AM by MegB
My husband and I hold Australian P.R. since 2013 and had a bank account in Bankwest Perth with below information:Mina Naeemitransaction account BSB number: 306-xxx transaction account number: xxxxxxx PAN: xxxxxxxx Majid Bozorgtransaction account BSB number: 306-xxx transaction account number: xxxxxxx PAN: xxxxxxxx Our master cards expiration date is overdue while we moved back to our original country. Now I'm writing to know if it is possible to renew our master cards so that we would be able to do our international money transaction. As you are aware no bank in our original country Iran issue master or visa card for international money transfer.Don't hesitate to contact me for more information. your cooperation is highly appreciated in advance, Best Regards, Mina Naeemi firstname.lastname@example.org mobile: +xxxxxxxxxxxxx
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on 12-08-2018 10:11 AM
Hi Mina, thanks for reaching out.
As Debit Mastercards can only be posted within Australia, if we have an international address on file for you, the card access will be closed when the card expires.
If you'd like card access for the account, please log into your online banking and hit the 'Message us now' button (when logged in using a PC/laptop) so we can update your postal address and arrange a replacement card. I'm sorry for any trouble this may cause.
If your husband would like a replacement card arranged, he will need to contact us directly.
on 12-08-2018 12:33 PM
Thank you for your kind reply.
As I understood from your message, No abroad address is acceptable for card posting, so I need to change my address through online banking to an address whithin Australia.
As I am currently overseas, is it ok if I put an address of a friend of mine?
on 12-08-2018 01:00 PM
That's correct. Yes that's fine so long as you trust your friend to forward the card to you. Once the card's arrived, you can change your address back.