on 12-01-2019 02:50 PM
I have recently obtained a World Mastercard account, and am now trying to establish my Lounge Key account in readiness in an overseas trip where lounge access will be invaluable.
Each time I try to enter my card number to establish the account I get a message that the card number is invalid. "Please enter a valid payment card number associated with LoungeKey" I am definately putting in the number on the card. Lounge key says to contact he card issuer.... can anybody help me please ?
on 14-01-2019 08:19 AM
Hey @bodes, I'm sorry to hear you're having trouble with this.
When entering your More World Mastercard card number into the LoungeKey system, please ensure the card has been activated and you're entering the card number without any spaces.
If you're still receiving this error, please log into your online banking and hit the 'message us now' button, or the 'Ask us' button if using our app, so we can assist further.