on 29-05-2017 03:42 AM
Hi I was wondering if I could get my Bankwest platinum debit MasterCard cancelled? Lost it in oslo, norway. Can communicate via email or phone. Thanks.
on 29-05-2017 11:23 AM
Hi @Hydie04, I'm sorry to hear this. For security purposes it would be best for us to place a temporary hold on the card in question, to ensure that it cannot be used without your consent. You may then be able to arrange an Emergency Replacement Card with MasterCard International* via the details below, so you don't have to stress about being stuck!
Via the Forum we are unable to view your full details, however if you would like me to arrange the hold, can you please send an email to firstname.lastname@example.org confirming your full name and contact number? Alternatively, you can login to Online Banking and select the "Chat Now" button at the bottom of your screen and discuss this with a consultant between 7am - 6pm Monday - Friday AWST for immediate assistance. Hope this helps!
*MasterCard International can offer assistance with emergency cash or card replacement. They can be contacted on +1 636 722 7111. If using an International Operator you may reverse the charges when calling from a landline telephone. Please note that we have no control over any charges applied by the local or international telephone company for contacting the operator.