on 21-01-2016 08:51 AM
I was charged a late payment fee by BankWest. I called in and requested a reversal as I was travelling. I spoke to a senior rep and she told me that the reversal will come through in a day or so.
After a week of no reversal I called in again today and was told that the senior rep has left instructions not to reverse payments. This is contradictory to what I was told last week.
It is not much but I am not happy about it. Big bank going back on their words. I have lodged a complaint with BankWest. Let's hope that they will fix this.
on 21-01-2016 09:21 AM
Hi @noorraziq, thanks for taking the time to let us know what's happened. I'm glad you've logged this with us so our team can investigate what happened. If you need any further help with this please feel free to email your full name and contact details to us at firstname.lastname@example.org
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