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Late payment fee

Posted by noorraziq noorraziq
Message 1 of 6 856 Views

I was charged a late payment fee by BankWest. I called in and requested a reversal as I was travelling. I spoke to a senior rep and she told me that the reversal will come through in a day or so. 

 

After a week of no reversal I called in again today and was told that the senior rep has left instructions not to reverse payments. This is contradictory to what I was told last week. 

 

It is not much but I am not happy about it. Big bank going back on their words. I have lodged a complaint with BankWest. Let's hope that they will fix this. 

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Re: Late payment fee

Posted by SarahF SarahF
Message 2 of 6 851 Views

Hi @noorraziq, thanks for taking the time to let us know what's happened. I'm glad you've logged this with us so our team can investigate what happened. If you need any further help with this please feel free to email your full name and contact details to us at forum@bankwest.com.au

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Re: Late payment fee

Posted by noorraziq noorraziq
Message 3 of 6 849 Views

Thanks SarahF

 

Just sent my details to the provided Email address

 

Regards

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Re: Late payment fee

Posted by cgm cgm
Message 4 of 6 815 Views

Did you end up getting this matter resolved @noorraziqSmiley Sad

 

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Re: Late payment fee

Posted by noorraziq noorraziq
Message 5 of 6 814 Views

Yes. They waived the fee (for the last time. Smiley Happy)

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Re: Late payment fee

Posted by cgm cgm
Message 6 of 6 812 Views

Lucky Lucky! Smiley LOLSmiley LOLSmiley SurprisedSmiley LOL

 

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