on 15-04-2018 09:46 PM
Hi, i was charged the $25 late payment fee even when i have paid for it a few days befoee the due date. I oaid on 30th march wjen the payment is due on 3rd April. I don't believe i should be charged for this fee when i have paid it a few days earlier.
on 16-04-2018 09:36 AM
Hi @angel1, thanks for getting in touch.
Whilst we can't access your accounts over the Forum to see what's happened here, we'd love to help you via Online Banking. If you can log in (using a desktop or laptop computer), and select "Message us Now" our Online Team would be happy to assist with this - they're are available 24/7 to answer any account enquiries you have. Alternatively if you're unable to access Online Banking, you can give us a buzz at any time on 13 17 19.
Let me know how you go!
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