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Late payment Admin Fee

Posted by PaulApo PaulApo
Message 1 of 2 331 Views
Hi - Can someone explain to me how I can get charged $25 when my repayment was due on a public holiday 13th June and I was charged on the 13th and the payment hit the account the very next day even though the payment was made over the weekend? What is the external dispute resolution process?
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Re: Late payment Admin Fee

Posted by LyndsC LyndsC
Message 2 of 2 329 Views

Hi @PaulApo , I'd really like to look into this for you to see what's happened. For security reasons we can't access or discuss any account details over the forum so we'd need to speak with you over the phone. If you can please pop me an email with your contact number, full name, forum user name and the title of your post to forum@bankwest.com.au I can arrange for a specialist to call you and look into this further. Thanks!

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