on 22-06-2016 12:18 PM
on 22-06-2016 01:54 PM
Hi @PaulApo , I'd really like to look into this for you to see what's happened. For security reasons we can't access or discuss any account details over the forum so we'd need to speak with you over the phone. If you can please pop me an email with your contact number, full name, forum user name and the title of your post to firstname.lastname@example.org I can arrange for a specialist to call you and look into this further. Thanks!