20-01-2016 09:21 AM - edited 20-01-2016 09:22 AM
20-01-2016 09:51 AM - edited 20-01-2016 09:55 AM
I'm with you on that.
These bonus offers on the credit card products should be made available to 'upgraders' in some form or way.
Case in point, I upgraded from the base level Qantas MasterCard to the Platinum. When I signed up on the base level, it was only something like a 2,500pts signing offer. At the time I went to platinum, there was a 50,000pts signing offer - but that was only for new customers and not existing.
Existing customer loyalty, especially those who stay with the bank, and upgrade to higher tier credit card products, isn't rewarded and encouraged as much as it could be.
Sure, the ability to earn an extra 1/4 to 1/2 a point per $ spent might be argued as "well, isn't that enough?" - but there's a bigger carrot needed to make me take a higher annual fee card.
on 20-01-2016 10:06 AM
Great questions @cgm and @thewinchester - as you can guess, an introductory offer is specifically for customers who are getting a credit card for example, for the first time. However, based on internal criteria we do send out emails and letters letting our customers know of upcoming promotions and accounts that may suit them. As you can imagine, keeping our loyal customers happy is something that is always on the forefront of our mind hence why we're loving the forum as it means we can engage with you on a more personal basis to find out what matters most to you and see what we can do.
@LyndsC, @PeteW and myself are loving all the feedback and sometimes tricky questions you're throwing our way on the Forum as we're sharing the posts across the bank to get our teams engaged on what we can change/impove and keep doing