on 13-04-2016 02:07 PM
13-04-2016 07:17 PM - edited 13-04-2016 07:23 PM
From my experience @ghost, BWA's contact centre staff always say five business days for the replacement to arrive.
I've generally been lucky, and had a new/replacement card arrive within three business days - but it's beholden to a number of factors such as the card production facility, and of course Australia Post (who aren't known for on time and speedy delivery even when a commercial sender pays the priority post price).
So, if it's an urgent purchase that needs to be made, time to start looking for another way to make sure you can make it. Here's some ideas for it which may help.
When you're in Australia and these purchases can be made with cash, I'd make tracks for your nearest Bankwest branch with suitable photo identification, so they can assist you with making a counter withdrawal. There's really nothing else you can do until the card arrives.
It's also worth nothing that you can have up to two other transaction accounts linked to any Debit/Credit card you already hold (number of additional linked accounts depends on the card type - Credit = 2, Debit = 1).
So if you didn't lose all of your Bankwest-issued cards (i.e. you still have your debit or ATM card), and it's a transaction account you need to make the purchase from, give the customer service team a call to update the account preferences on your existing card.
And if you're overseas and it's a credit card, call the Emergency Assistance numbers on this page, as they can help you be issued an emergency card when you've overseas - normally within 24hrs for most countries.
Best of luck, hope your new card arrives soon.
And here's hoping Bankwest can take a leaf out of how banks in outher countries handle new and replacement cards sometime soon.
The best example is Japan, where banks like Mitsubishi UFJ can issue temporary cards right there in the branch. So if you've just opened an account, or reported your card lost/stolen - their in-branch staff have the ability to issue a temporary replacement card on the spot (once they've done the appropriate security checks). Would be great to see Australian banks ascend to that level of efficiency and customer service in the future.
on 15-04-2016 09:17 AM
Thanks for helping @ghost with the great info @thewinchester - currently we do generally advise 5-7 business days for a replacement card to arrive. I hope you're still able make the purchases over the weekend. Just let us know if you have any issues so I can see if we can help.
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