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How do I change PIN on business account card?

Posted by miat65 miat65
Message 1 of 8 951 Views

It's been so long since I used my business debit card in store that I have forgotten the PIN. I've looked up info about how to change a PIN in the help section, but the details only seem to apply to personal accounts. I'm in Canberra so not too many options for dropping into a branch. Is there a way for me to solve this online and sort it out myself?

 

With thanks

 

Mia

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Re: How do I change PIN on business account card?

Posted by LyndsC LyndsC
Message 2 of 8 948 Views

Hi @miat65, you can reset your Debit Card PIN through your online banking by clicking 'Self service' > 'Manage my cards'. This function is used for both personal and business debit cards.

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Re: How do I change PIN on business account card?

Posted by jo82 jo82
Message 3 of 8 735 Views

Hi Guys,

 

Im having the same problems - for OBB business users the interface doesnt seem the same, and there is no 'self service' option on the left hand side (only customer service > manage checks/payments/transfers) - can you help please?

Thank you! 

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Re: How do I change PIN on business account card?

Posted by jo82 jo82
Message 4 of 8 734 Views

Sorry guys, just to clarify there is no option for OBB menu for self service > manage cards, please advise

 

Cheers and thank you

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Re: How do I change PIN on business account card?

Posted by jo82 jo82
Message 5 of 8 732 Views

Hey guys, your phone customer service team is fantastic - 5 stars! Solved Smiley Happy

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Re: How do I change PIN on business account card?

Posted by LyndsC LyndsC
Message 6 of 8 729 Views

Hi @jo82, glad to hear we could help :-)

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Re: How do I change PIN on business account card?

Posted by Jonesygee Jonesygee
Message 7 of 8 177 Views

Hi Moderator, I am having the same issue, there is no self service or manage my cards on OBB. Can you please help?

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Re: How do I change PIN on business account card?

Posted by DanaeC DanaeC
Message 8 of 8 174 Views

Apologies for the confusion @Jonesygee, you'll be able to change your PIN via the "Self Service > Manage my Cards" tab only in your Personal Online Banking (BOB). Generally you're still able to see your Business accounts in BOB - so if you can't at the moment, give our Contact Centre a call on 13 17 19 and they should be able to add this for you. They're available 24/7 for your convenience. Thanks!

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