on 13-06-2018 10:13 AM
Hi @Bardi, sorry to hear this.
For security purposes it would be best to place a temporary hold on the card in question, to ensure that if it has been used without your knowledge or consent, nothing further can be debited.
I'm not sure if you are aware, but if you have the most updated version of the Bankwest Mobile App, you can now place a temporary hold on your card via the "Manage" tab of the account once you have selected it from the list. This is a new feature, so it is only available on the most recent version of the app.
If you're unable to do this, via the Forum we can't view your full details, though we can arrange a hold on the card for you. Can you please confirm your full name, and the last 4 digits of the card number (if known) or the colour of the card to Forum@Bankwest.com.au? Alternatively, you can log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC and discuss this with a consultant at any time. They will then be able to take a look at the transaction in more detail, order a new card and discuss the dispute process with you if required.
Let me know!
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