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Havent recieved debit card

Posted by b3n2knw b3n2knw
Message 1 of 2 279 Views

Hi,

 

Around 2+ months ago i went into a branch to order a new debit mastercard. Ive done this before since my cards seem to disintegrate and have had no issues. However i the employee ordered one for me anx said i wait around a week for it to come. After a month i went again and told them it never came in the mail. She then ordered the card to my nearest branch and said i would receive a text when it came (around 2 weeks). Another month has passed and here i am, debit cardless, my card is cracked in half and rendered useless, unless at ATMs. What does a man have to do to get a new piece of plastic delivered around here :^(

 

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Re: Havent recieved debit card

Posted by DanaeC DanaeC
Message 2 of 2 273 Views

Hi @b3n2knw, I'm really sorry to hear that this is happening.

 

Whilst we aren't able to view your account(s) via the Forum, I'd really like to ensure that this is rectified for you. Could you please send me your full name, Forum username and best contact number to Forum@Bankwest.com.au so that I can set up a call for you to have this sorted?

 

Thank you.

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