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Have I been charged interest incorrectly?

Posted by ozbargaingal ozbargaingal
Message 2 of 3 342 Views

Hi Team,

I made a concerted effort to pay off the balance of our card a few weeks ago and bring it down to 0. We were charged nearly $50 interest on the 8/5/2017. Only two weeks prior, on the 28/4/17 we were in credit of about $200.  In between those dates I lost my credit card and had to be sent a new one. I don't think this charge should have been made. Can someone look into it for me?

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Charged interest on my credit card, is it because it's a new card?

Posted by ozbargaingal ozbargaingal
Message 1 of 3 339 Views

Hi Team,

I made a concerted effort to pay off the balance of our card a few weeks ago and bring it down to 0. We were charged nearly $50 interest on the 8/5/2017. Only two weeks prior, on the 28/4/17 we were in credit of about $200.  In between those dates I lost my credit card and had to be sent a new one. I don't think this charge should have been made. Can someone look into it for me?

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Re: Have I been charged interest incorrectly?

Posted by DanaeC DanaeC
Message 3 of 3 328 Views

Hi @ozbargaingal, thanks for your enquiry. For security reasons via the Forum I wouldn't be able to view your account to see what has happened I'm sorry, however If you are able to access a PC, you can login to Online Banking and select the "Chat Now" button at the bottom of your screen and discuss this with a consultant between 7am - 6pm Monday - Friday AWST. Alternatively, you can call our Help Centre between 8am - 8pm your local time, 7 days a week for further assistance. Generally speaking, interest is calculated daily up until payment is received, which would be reflected on your statement once issued. This is classed as residual interest, and could explain why there was an amount of interest charged. As mentioned, our Contact Centre will be able to clarify with you. Thanks! 

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