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Halo ring accounts

Posted by IanPGee IanPGee
Message 1 of 8 1,990 Views

The Halo ring does not work like a credit card. It is charged to a debit card.

All the marketing that it behaves and acts like a credit card and the use of "Mastercard Payment Platform" in the marketing blurb would indicate a link to a credit card. However, BW does not support this. Why would BW release a product, which apparently is in place of Apple Pay, charges customers to use the ring and not be linked to a credit card? This is completely ludicrous!

You might want to consider the wording of the advertising as someone will take action on this. Just another disappointment with BW and its products.

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Re: Halo ring accounts

Posted by DanaeC DanaeC
Message 2 of 8 1,988 Views

Hi @IanPGee, I'm really sorry you feel this way, and for any confusion caused here.

 

Can you please let me know where you have seen that the Halo Payment ring can be linked to a credit card? As our campaign and advertising does state that this can only be linked to a transactional account at present.

This link outlines the requirements - please let us know if you have any further questions.

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Re: Halo ring accounts

Posted by IanPGee IanPGee
Message 3 of 8 1,986 Views

Hi @DanaeC

 

As mentioned, it makes reference to credit card. The front screen of the advertisement, in the Benefits section it says "Secure Payments with Mastercard". I would cut and paste the screen shot but not so easy to do here.

 

More importantly, what is the problem with linking to a credit card and is there a review to do so?

 

 

 

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Re: Halo ring accounts

Posted by DanaeC DanaeC
Message 4 of 8 1,930 Views

At present the Halo ring can only be linked to a MasterCard Debit Card @IanPGee - which is why MasterCard is referenced. I do apologise for any confusion and will pass on your feedback with regards to the wording, and your interest in having this linked to a Credit Card.

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KLP
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Re: Halo ring accounts

Posted by KLP KLP
Message 5 of 8 1,300 Views
 
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KLP
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Re: Halo ring accounts

Posted by KLP KLP
Message 6 of 8 1,299 Views

I have a MasterCard debit account but can’t seem to order a halo ring online. Get a message saying I need to have an eligible account. I also went into a branch today and was told I have to order it online. Website says I can do either. 

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Re: Halo ring accounts

Posted by DanaeC DanaeC
Message 7 of 8 1,293 Views

Hey @KLP, that definitely sounds strange! Can I ask what type of account you're trying to link to the Payment Device?

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Re: Halo ring accounts

Posted by DanaeC DanaeC
Message 8 of 8 1,286 Views

Hi @KLP, just following up to see if you still needed any assistance with this? Let me know!

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