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Double "authorisation only"

Posted by Joshmccallum1 Joshmccallum1
Message 1 of 2 586 Views
Hi all,

I am currently overseas on holiday and have noticed an unusual amount of money taken from my credit card.

Upon investigation it seems I have been double charged for transactions I have already paid days ago with an "authorisation only" for the same transaction appearing days later (after already paying).

Is this an ongoing issue? And what can I do about it right now?
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Re: Double "authorisation only"

Posted by LyndsC LyndsC
Message 2 of 2 581 Views

Hi @Joshmccallum1, we would need to speak with you over the phone to look into why this has happened, as we can't view or discuss any personal account information over the forum.

You can call us from overseas on +61 8 9486 4130.

This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator.

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