on 13-05-2017 04:47 AM
hey i havent recieved my new replacement debit card do i have to inform the bank to get my new debit card when its expired
on 15-05-2017 11:09 AM
Hi @imesh25, thanks for your question. We issue a new card, prior to the current card expiring. The card will work until the end of the month shown in the expiry date, so if it shows 05/17 your card should arrive in the next 2 weeks. If your card has already expired and you have not received a new card, we'd need to speak with you over the phone on 13 17 19, or via live chat so that we can look into this for you. To access live chat, you'll need to log into online banking during WA business hours using a computer and select "chat now". I hope this has answered your question.