DanaeC
Hey @JohnAnthonyPrideaux, thanks for reaching out.
You can order new card via the "Self Service > Debit Mastercard Request" tab in your Online Banking. Once received, you can activate it and choose your own PIN.
Again, this is done within your Online Banking using the "Self Service > Manage my Cards" tab. An SMS Code is required for this, so make sure you have your registered Australian mobile phone handy.
Alternatively, you can log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, where our Online Team will be happy help you out. Otherwise, you can give us a buzz on 13 17 19 - both services are available 24/7 for your convenience.
I hope this helps.
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