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Debit card declined while travelling

Posted by Bruno_19 Bruno_19
Message 1 of 2 868 Views

Hi, I am in Japan at the moment travelling and my card has been working fines for the first 7 days, I have tried to withdraw money and it said that “This card is invalid, expired or does not support transaction selected. Contact the card issuer.” 


The bank was notified a few days prior to my departure also, Just wondering if if you could help rectify this issue and help me out with this predicament. 


Thanks, and hope to hear from you soon

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Re: Debit card declined while travelling

Posted by DanaeC DanaeC
Message 2 of 2 867 Views

Sorry to hear this is happening @Bruno_19.


While we can't access your account(s) over the Forum, if you can log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, our Online Team would be happy to take a look at what's going on. Alternatively, you can give us a buzz on +61 8 9486 4130 from overseas.

This is a 24/7 reverse charges number when calling from a landline, though as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.

Otherwise, you can call us on +61 8 9449 2840 using mobile or Skype - please note that standard international call/Skype rates will apply.


Let me know how you go.

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