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Debit card already activated but I can’t get an actual physical card to use.

Posted by cjones cjones
Message 1 of 2 542 Views

I need help. Please. 
I have a debit eftpos card, the account is already activated and can see all the card details when I log onto my Bankwest app. But, I have never received an actual physical card that I can use. I've looked in the 'manage my cards' section through the 'self service' option. There is no option to get a card sent to me when I press on this debit card details. I can see it with all the details when I open 'manage my cards' and it has the number expiry date and cvv. The only option is to change the pin and to temporarily lock the card.  I just really need to know how do i get a card sent to me so I can use it? 

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Re: Debit card already activated but I can’t get an actual physical card to use.

Posted by MegB MegB
Message 2 of 2 483 Views

Hi @cjones so we can look into what's happened here for you, please have a chat with our Online Messaging Team 

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