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Credit cards explained

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Posted by SarahF SarahF
Message 1 of 3 4,995 Views

Credit cards aren’t meant to be complex but there are a few topics that come up quite often which we want to explain for you.


Activate your card

Change your PIN

'Authorisation Only’ on transaction listing

Unknown transaction

Credit card ‘XX days’ interest free period

Purchase interest

Late fee

Cash advance interest

Cash advance fee

Statement payment from another Bank using BPAY

Using card overseas

Lost card overseas

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Re: Credit cards explained

Posted by jls99united jls99united
Message 2 of 3 4,125 Views

Hi there,


my previous credit card payabe balance is $1,167.71 and i have paid $1,169.95, which will fully repaid the balance owning, however, i noticed there is purchase interest of $33.21 being charged. I am a bit amused and surprised.


Can you explain why? and Can this be refunded?



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Re: Credit cards explained

Posted by LyndsC LyndsC
Message 3 of 3 4,087 Views

Thanks for the question @jls99united. As we're unable to identify you through the forum, we'd need to speak with you over the phone or live chat to assist.If you can  call our Contact Centre on 13 17 19 between 8am - 8pm your local time, or chat with us through your online banking, we can look into what has happened with your account. Thanks!

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