on 16-10-2017 01:06 PM
Hi @Hb0810, thanks for your enquiry.
Sometimes refunds do take longer to come through, particularly international refunds which from my personal experience can take up to 7 business days. Although, some can come through sooner, generally within 3 - 5 business days. When Bankwest receive the refund, it will be automatically credited to your account as soon as we receive the funds.
If you do not receive the funds back, you can contact the merchant to have this rectified, or our Contact Centre can assist you in initiating a Transaction Dispute - this previous Forum post should assist you further if you do need to do this.
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