01-02-2016 06:00 PM - edited 01-02-2016 06:02 PM
on 02-02-2016 12:45 PM
I doubt BWA would get involved @cgm, unless the merchant is using one of their terminals. Haven't seen the BWA merchant services agreement in a while either, so not sure if it has language in this area.
My personal advice - if you feel that a merchant is charging an excessive fee for accepting any form of electronic payment, always contact the Consumer Affairs agency in your state or territory. This is something they are always interested in, and I know from personal experience they often take action on.
There was one local WA restaurant, bearing the name of a famous international chef, who a few years back when they opened were charging 8% regardless of if using a credit or debit card. A quick call to DOCEP as they were then known saw that kind of price gouging knocked on the head and brought back down to earth in just over a week.
Any fees for electronic payments should only be a fair reflection of the actual cost. And let's be honest, business save money and substantially reduce their risks/exposure when customers use electronic payments, so there's really no excuse for passing these costs on.
on 02-02-2016 06:31 PM
on 05-02-2016 11:54 AM
Hi @cgm, thanks for your question, the option of whether a surcharge is added to credit card payments is a decision made by the individual merchants. While I can certainly answer any enquiries or questions about our products or services, I can't speak on topics such as this one.
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