on 18-04-2016 10:57 PM
on 19-04-2016 01:42 PM
Hi @Bingbingmiguo, for security reasons we can't access or discuss any personal account information over the forum, so we would need to speak with you over the phone to look into this. If you can please send me an email to firstname.lastname@example.org with your full name, details of what's happened and a number we can call you on, I'll arrange for a specialist to call you.
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