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Credit card Refund incorrect

Posted by Erica56458 Erica56458
Message 1 of 2 156 Views

Got a refund on my credit card from an Italian company but didn’t get the right amount refunded, I suspect from exchange rates. How do I get the correct amount refunded? Who would fork out the difference since I was suppose to get a full refund. 

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Re: Credit card Refund incorrect

Posted by MegB MegB
Message 2 of 2 144 Views

Hi @Erica56458 you can submit a dispute for the difference by completing the Transaction Dispute Form.

Once completed and signed by hand, the form along with any correspondence you've had with the merchant and a copy of the receipt/invoice can be attached to a BankMail through the 'Message centre' of your online banking. 

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