on 03-03-2016 07:05 PM
I'm currently overseas and noticed my credit card payment is due tomorrow. I have put in a BPAY payment through today. Hopefully this goes through in time without incurring any penalty.
I noticed that I did not received any statement for this either on paper before I left or online. Can you please check that online paperless statement is activated as I'll be away for awhile. Further, is there a sms reminder from the bankwest app on credit card payment that can be set up?
on 07-03-2016 04:46 PM
HI @angel1, fro security reasons we can't access or discuss any personal account information over the forum, so we'd need to speak with you over the phone or via live chat to look into what's happened with your statements.
You call us from overseas on +61 8 9449 2840, or chat to us by logging into online banking using a computer and selecting the orange "chat now" button in the bottom right hand corner of the page.