on 02-10-2017 10:29 AM
Hi @MikeGray, I'm sorry to hear this.
Can I confirm if you are referring to making a payment onto your Credit Card, or a purchase that was incorrectly made?
If this relates to a payment made onto your card, you will be able to request a recall with the bank in which this was initiated. Generally Credit Card payments are made via BPAY, so please note there may be a fee for this, and a successful recall cannot be guaranteed.
If this is in regards to a purchase, once a transaction has been made we are unable to immediately stop it I'm sorry. However, if the transaction is showing as "Authorisation Only" this means the funds are currently being held with the vendor, and the transaction has not yet been fully processed. You can either get in touch with the company directly and request that this be rectified, or you are most certainly able to request that Bankwest dispute and investigate the transaction on your behalf.
This Post outlines how to dispute a transaction, should you need to do so. The team endeavour to resolve the dispute within eight weeks of receiving the form. As these disputes require us to liaise with other financial institutions and merchants, we need to allow reasonable time for the other party to respond.
Please let me know if you require any further information.
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