on 20-02-2019 09:42 AM
I have to say I'm very disappointed with Bankwest's fraud detection system. I've had my card for 15 years and average balance always in the $3-4k mark. Then on 12/2, numerous USD transactions from an unidentifiable person were charged to my card. Same identifyer number just kept putting amounts through until the limit was breached. I found out on 16/2 and immediately called Bankwest. Was told to cancel and lodge dispute. Card was cancelled so I cannot then access info on the transactions. Had to go to a branch to get a printout. Now I check my account, further transactions from the same identifier were authorised on 19/2! Also hit with an over credit fee. So in total 17 transactions were approved totalling more than $13k for "advertising services" in USD from someone with a no-name identifier. What kind of fraud detection is in place? A few years ago I had an unauthorised transaction go through Paypal and their fraud detection system picked it up immediately and advsied me.
on 21-02-2019 09:53 AM
on 15-04-2019 10:29 AM
It's almost two months now and still not resolved. After I complained, 15 of the 17 transactions was put on suspense. The other two supposedly went to another team. How difficult is it to resolve this? It's the same vendor. You need to learn from American Express for peerless customer service. One call to Amex and everything resolved. I'm waiting for the credit so that I can close my account and leave Bankwest.
on 16-04-2019 03:20 PM
Hi @FWCL, I am sorry to hear that this is still ongoing.
If you could please send through your full name, Forum username and best contact number to Forum@Bankwest.com.au, we'll follow up and get in touch to discuss this with you.
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