Bankwest Forum

Ask a new question
Reply
DkA
New Member
SOLVED
Accepted Solution

Comprosmised transaction

Posted by DkA DkA
Message 1 of 2 657 Views

Hi, I was contacted during the week by the Bank (thank you by the way) as my card had been compromised and cancelled with new one being issued which is great.  When I have checked my account I can see that the transaction that I bought tickets to a show for has disappeared.  I am assuming that this is the compromised transaction?  Where do I stand with the tickets that I thought I had bought.  When I go into my ticket account I can see the tickets are still allocated to me?  Do I still have them or do I need to buy them again? 

Reply
0 Kudos
Moderator
SOLUTION

Re: Comprosmised transaction

Posted by LyndsC LyndsC
Message 2 of 2 647 Views

Hi @DkA, it may be that they have not finished processing across to the new account details or are still being authorised. If you have access to online banking it would be best to pop us a message so we can look into this for you. You can access messaging by logging into online banking using a computer and selecting "Message us now". Thanks!

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.