Bankwest Forum

Ask a new question
New Member

Complaints to Management

Posted by spikey1969 spikey1969
Message 1 of 2 1,724 Views

Good evening, I am very concerned with my current credit card situation. I have been approved and activated my platinum credit card only to be told that has been done in error.  My previous card is now cancelled as the new one is activitated but I have been advised tonight that I may have the new one cancelled in the next few days as it was done incorrectly.  I am so concerned after all this I will be without a credit card with direct debits already set up for he new one. I have finally been told this after approximately 2 weeks of emails, phone calls, after my credit card was activated and I am so stressed with what is happening due to the incorrect information given, poor communication and incorrect processed followed. All of which are not my fault. I have also been told that customer complaints will get back to me within 5 working days and within this time nobody can help.  Great!

0 Kudos

Re: Complaints to Management

Posted by LyndsC LyndsC
Message 2 of 2 1,719 Views

I'm sorry to hear of your experience @spikey1969. I'd really like to look into this further, however for security reasons we can't access or discuss any personal account information via the forum, so we'd need to speak with you over the phone. Can you please send me an email to with your full name, forum username and contact number, and I will arrange for a specialist to call you? Thanks

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P
© 2020 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.