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Complaint: BankWest phone support gave me incorrect information, cost me $70

Posted by dimitryp dimitryp
Message 1 of 2 768 Views

This is not a question but rather a complaint.


I'd refinanced away from BankWest in february, with the loan accounts being closed but credit card remaining open. The anniversary of the loans/cards is in June. The card fees were covered by the loan package that was paid in June. Back in February i called BankWest to ask when the annual fee for the card would be due after the package was cancelled and i was told that this would be on the anniversary of the card - in June.


Annoyingly, this advice was incorrect and i got charged a card annual fee of $70 yesterday (April). I called to query this and was told "sorry, the previous advice was incorrect, we cant do anything about it". 


I find this very poor, including providing incorrect advice about fees&charges and refusing to do anything about the impacting a customer financially (i dont use the card at all, was just keeping it open till June to make sure any rogue direct debits dont land).


Let this be a warning to other customers that expect to receive correct advice from Bankwest over the phone.



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Re: Complaint: BankWest phone support gave me incorrect information, cost me $70

Posted by DanaeC DanaeC
Message 2 of 2 768 Views

Hi @dimitryp, I believe I have just replied to your Tweet regarding this. If you DM us your best contact number there, we'll get in touch and discuss this with you further, thank you.

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