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casseee
casseee
Rookie

Chargeback team
Posted by casseee casseee

on ‎19-10-2018 10:32 AM

Message 1 of 4 1,264 Views

I have asked every day for over two weeks via chat and also by phone for an update on my transaction dispute, I was told well over 20 times that they have been asked to call me with an update To this point no correspondace from the chargeback team. Not an email. And definitely no phone call as they don not ring you which I was told today. After speaking to well over 20 agents who said we can only send them an email to call you sorry that's all we can do. It now seems as though they can only send them an email for no reason because they dont do phone calls. 

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MegB
Moderator
Moderator

Re: Chargeback team
Posted by MegB MegB

on ‎19-10-2018 02:09 PM

Message 2 of 4 1,258 Views

Hey @casseee I'm so sorry you've had this experience with us and I compeletely understand your frustration. If you could please flick me an email to forum@bankwest.com.au with your forum username, full name and best contact number, I'd like to have this looked into further for you.

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casseee
casseee
Rookie

Re: Chargeback team
Posted by casseee casseee

on ‎23-10-2018 01:51 AM

Message 3 of 4 1,229 Views

And still no response

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MegB
Moderator
Moderator

Re: Chargeback team
Posted by MegB MegB

on ‎23-10-2018 09:31 AM

Message 4 of 4 1,227 Views

Hey @casseee, I've replied to your email 19/10/2018 asking for your best contact number so I can arrange for a specialist to get in touch. I'm yet to receive a reply so we can assist further. 

If you'd like a call, please flick me an email and we'll be in touch by the end of the day. 

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Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.