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Chargeback team

Posted by casseee casseee
Message 1 of 4 1,264 Views

I have asked every day for over two weeks via chat and also by phone for an update on my transaction dispute, I was told well over 20 times that they have been asked to call me with an update To this point no correspondace from the chargeback team. Not an email. And definitely no phone call as they don not ring you which I was told today. After speaking to well over 20 agents who said we can only send them an email to call you sorry that's all we can do. It now seems as though they can only send them an email for no reason because they dont do phone calls. 

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Re: Chargeback team

Posted by MegB MegB
Message 2 of 4 1,258 Views

Hey @casseee I'm so sorry you've had this experience with us and I compeletely understand your frustration. If you could please flick me an email to forum@bankwest.com.au with your forum username, full name and best contact number, I'd like to have this looked into further for you.

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Re: Chargeback team

Posted by casseee casseee
Message 3 of 4 1,229 Views

And still no response

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Re: Chargeback team

Posted by MegB MegB
Message 4 of 4 1,227 Views

Hey @casseee, I've replied to your email 19/10/2018 asking for your best contact number so I can arrange for a specialist to get in touch. I'm yet to receive a reply so we can assist further. 

If you'd like a call, please flick me an email and we'll be in touch by the end of the day. 

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