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Chargeback Issues

Posted by Akrasia Akrasia
Message 1 of 2 197 Views

Hi I've been having an extremely difficult time with the chargeback team. I've pointed out that the transaction was fruadulent and never recieved the goods. Yet they seem to want to help the scammster take my money and not assist myself. May I point out that this would make them an accessory to the fact and allow for them to be charged with the offence of fraud that has been committed in this situation. This is as much as I am prepare to write on this platform given it's a highly sensitive nature. And I don't know what blockhead thought having this sort of materail on a public forum would be good for bankwest in the first place. No way to do a discreet message directly to the bank what has your IT staff been smoking?

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Re: Chargeback Issues

Posted by DanaeC DanaeC
Message 2 of 2 185 Views

Hi @Akrasia, I'm really sorry to hear this, and would like to look into this further for you. If you could please send your best contact number, full name and Forum Username to Forum@Bankwest.com.au we can have this escalated for you as soon as possible. Thank you.

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