on 25-04-2017 01:45 AM
Hi I've been having an extremely difficult time with the chargeback team. I've pointed out that the transaction was fruadulent and never recieved the goods. Yet they seem to want to help the scammster take my money and not assist myself. May I point out that this would make them an accessory to the fact and allow for them to be charged with the offence of fraud that has been committed in this situation. This is as much as I am prepare to write on this platform given it's a highly sensitive nature. And I don't know what blockhead thought having this sort of materail on a public forum would be good for bankwest in the first place. No way to do a discreet message directly to the bank what has your IT staff been smoking?
on 26-04-2017 04:28 PM
Hi @Akrasia, I'm really sorry to hear this, and would like to look into this further for you. If you could please send your best contact number, full name and Forum Username to Forum@Bankwest.com.au we can have this escalated for you as soon as possible. Thank you.
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on 19-10-2018 10:53 AM
I have asked every day for over two weeks via chat and also by phone for an update on my transaction dispute, I was told well over 20 times that they have been asked to call me with an update To this point no correspondace from the chargeback team. Not an email. And definitely no phone call as they don not ring you which I was told today. After speaking to well over 20 agents who said we can only send them an email to call you sorry that's all we can do. It now seems as though they can only send them an email for no reason because they dont do phone calls.