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Card won't work

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Posted by Craig Craig
Message 1 of 2 1,736 Views

We have a 2 Platinum Mastercards for the one account which we have used overseas but my wife cannot remember the pin for her card, how do we reset her pin number.





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Re: Card won't work

Posted by LyndsC LyndsC
Message 2 of 2 1,732 Views

Hi @Craig, she can reset her PIN by logging into online banking and following the steps below:

  1. once you’ve logged in - select PINS & activate cards from the self service menu
  2. select the card number from the card to manage menu
  3. choose a new 4 digit PIN
  4. enter an SMS code to confirm your identity and you’re done

If you don’t have access to online banking… visit one of our Bankwest ATMS with the Self Select PIN feature. Not all ATMS have this functionality but you can check which ones do by searching for a nearby ATM and looking for the phrase Self Select PIN once the ATM locations have been displayed.

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