on 06-07-2017 10:05 AM
I travelled from Melbourne to Barcelona in Spain on 4/7/17, and my platinum credit card didn't work at the Melbourne airport. I received a phone call from BankWest on the day before our departure, as we were making some big purchases on the account for things like accommodation and car hire overseas. I notified the lady on the phone about our travel plans.
Please help, I would like to get my card working again. It's been difficult traveling without access to the money on my master card. Thanks!!
on 06-07-2017 10:36 AM
Hi @Lunarism, I'm really sorry to hear this. Whilst we can certainly take a look at what is happening, we'd need to first identify you, which we are unable to do via the Forum I'm sorry. If you are able to access a PC, you can login to Online Banking and select the "Chat Now" button at the bottom of your screen between 7am – 6pm AWST Monday – Friday for assistance. Alternatively you can call our Contact Centre on +61 8 9486 4130. This is a Reverse Charges Number, however as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator. Hope this helps.
Was this helpful? Then give it 'Kudos'!
If your question was answered, select 'Accept as Solution' to make it easier for others to find.