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Cannot add my debit card

Posted by JoeClark JoeClark
Message 1 of 2 1,695 Views


I am not one to usually post as I am more of a person who likes to search for the answer but I am rather stumped at this one. Some of the things I have seen or been told is that there is a bug within' the system that causes one to not be able to change their balance (?) whether it be buying or selling L$. Yet I have one in which I cannot even add my debit card to my account and kept getting payment information failed message. I have tried several times and even have checked my card to make sure it was still activated (to which it is) and yet still get the message. So wondering on perhaps the course of action to take on this?

Also if this is in the wrong forum I am sorry I just saw some others and thought I might be in the right one.


I didn't find the right solution from the internet.


Debit Card Video Examples

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Re: Cannot add my debit card

Posted by DanaeC DanaeC
Message 2 of 2 1,678 Views

Hi @JoeClark, can I please ask you to clarify where you are trying to add your Debit Card access? Via the Forum I won't be able to view your accounts to look into what type of cards you hold with us I'm sorry, so if you could provide me with some more information I can take a look into this further. Thanks!

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