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Cancel online transaction

Posted by montetkon montetkon
Message 1 of 2 398 Views

Hi

 

Id like to cancel a transaction that I made online as it is not working as intended. I tried contacting the seller and they have not responded.

 

The authorization charge was for A$5.51.

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Re: Cancel online transaction

Posted by DanaeC DanaeC
Message 2 of 2 394 Views

Hi @montetkon, I'm sorry to hear this.

Whilst we can't cancel a transaction once it has been debited, we can certainly dispute it on your behalf. This previous post of the Bankwest Forum will outline how you can request a transaction dispute, and contains a link to the required form.

Please let me know if you need any further info, I hope this is resolved for you quickly!

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