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nikidubert13
nikidubert13
New Member

Blocked Account
Posted by nikidubert13 nikidubert13

on ‎24-01-2019 02:52 AM

Message 1 of 2 580 Views

hi my account has been blocked and i can't log in because i don't have my secure code. i've tried resetting it by SMS code but im overseas and am not receiving the code becuase i have a new sim card. 

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DanaeC
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Re: Blocked Account
Posted by DanaeC DanaeC

on ‎24-01-2019 10:09 AM

Message 2 of 2 577 Views

Hey @nikidubert13, sorry to hear you're having some trouble accessing your Online Banking.

 

If you don't have access to your registered Australian mobile to receive the SMS Code, you'll need to be verbally identified to have your Secure Code reset. Is there a landline at your accommodation per chance? If so, you can call our Contact Centre on +61 8 9486 4130 from overseas. This is a 24/7 reverse charges number when calling from a landline, though as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.

Alternatively you can call us on +61 8 9449 2840 using mobile or Skype - please note that standard international call/Skype rates will apply.

Let me know how you go.

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Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.