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Blocked Access to Account

Posted by RichOak RichOak
Message 1 of 2 653 Views


each member of our family has a BW account, and although not huge users we have generally had a great experience, howver , we have a snag.  My daughter has recently had access blocked to he online account ( too many failed attempts - she is not a frequent user) .  She has been advised that she must now go into a branch and varify herself to re open the account,.


Ordanarily this would not be a problem however she has recently started work (Monday - Friday) and our nearest Branch was at Indooroopilly and it was open Saturday mornings, sadly that has now gone.   We are left with only the Brisbane but that is only open M-F, any ideas what we can do?

any help appreciated 

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Re: Blocked Access to Account

Posted by MegB MegB
Message 2 of 2 629 Views

Hi @RichOak, I'm so sorry your daughter's unable to get into her online banking. How frustrating. 

I know both would be a bit of a road trip from Indooroopilly, but our North Lakes (9:30 - 1:30) and Helensvale (9:30 - 3:30) branches are open on Saturdays.

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