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Bankwest MasterCard not accepted in indonesia

Posted by Overseasfail Overseasfail
Message 1 of 4 898 Views

Travelled a year or so ago and tried to use a Bankwest more MasterCard linked to cheque accnt to withdraw foreign cash and it didn’t let me , constant errors on all machines I tried. (Cash advances would work but I want to access my CHq accnt as I do in Perth) Got back to Perth and local branch gave me some bull**bleep** about it doesn’t recognise the link to my CHq accnt as it does in Australia and I have to get a debit card. Get new debit card , activate set pin , travel to bali and **bleep** me it’s the same , despite sssurances from my local branch that it will be fine !!!!! Wtf do I do with this useless card now stuck in Bali !

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Re: Bankwest MasterCard not accepted in indonesia

Posted by MegB MegB
Message 2 of 4 897 Views

Hi @Overseasfail, I'm sorry to hear you're having such trouble accessing your accounts while overseas. When using your Debit Mastercard linked to your cheque account outside of Australia, you'll just need to ensure you're selecting the 'Credit' option instead of the 'Cheque' option. Please rest assured that this will still debit the funds from the cheque account and not from your credit card. I'm very sorry if the colleague you spoke with in the branch didn't advise you of this step when the Debit Mastercard was ordered.

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Re: Bankwest MasterCard not accepted in indonesia

Posted by Overseasfail Overseasfail
Message 3 of 4 894 Views

I have used cheque, credit and savings option all giving the same message at numerous different atm’s really need Bankwest to sort this out ! 

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Re: Bankwest MasterCard not accepted in indonesia

Posted by MegB MegB
Message 4 of 4 893 Views

As I'm unable to view your accounts via the Forum, please log into your online banking and hit the 'Message us now' button (or the 'Ask us' button if you use our app) so our Messaging Team can look into what's going on here for you @Overseasfail. They're available 24/7 365.

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