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BOB and Debit card

Posted by RayL RayL
Message 1 of 4 587 Views

I am a new customer and have opened an Business Online Banking account. I am puzzled why my Mastercard Debit card does not appear and I had to activate it under a different PAN under Personal banking. Has something gone wrong or is that normal? Logically I expected the Debit card to be under the same PAN.

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Re: BOB and Debit card

Posted by DanaeC DanaeC
Message 2 of 4 578 Views

Hi @RayL, thanks for getting in touch. As the card is issued to an individual rather than to the Business itself, it can only be activated through BOB - Personal Online Banking, rather than Online Business Banking. I do apologise for any confusion caused.

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Re: BOB and Debit card

Posted by RayL RayL
Message 3 of 4 575 Views

OK but I assume that this debit card will in fact deduct funds from my BOB account. Jusst checking before I start using it.

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Re: BOB and Debit card

Posted by DanaeC DanaeC
Message 4 of 4 574 Views

This isn't something we can verify I'm sorry @RayL, as we don't have access to view your account(s) via the Forum. If you give our Business Support Team a call on 137 000 they'll be able to confirm which account the card is linked to - there is less than a 1 minute wait to get through to them at the moment. 

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