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JD
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Adobe submit transaction dispute form

Posted by JD JD
Message 1 of 6 1,114 Views

I have completed the transaction dispute form - have sent and submitted by adobe - but I see it says only fax - I do not have fax and am travelling - did the form get submitted - do I get notified?

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Re: Adobe submit transaction dispute form

Posted by SarahF SarahF
Message 2 of 6 1,114 Views

Hi @JD, may I ask where you submitted the form through to if not via Fax? I can then look into this for you. Thanks!

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JD
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Re: Adobe submit transaction dispute form

Posted by JD JD
Message 3 of 6 1,112 Views

Hi on the online dispute form it had fill and send and that is what I did so not sure how t,find out where to and if it went as it all looked automated and I just followed the prompts - it was all online through BankWest 

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Re: Adobe submit transaction dispute form

Posted by SarahF SarahF
Message 4 of 6 1,101 Views

I'm trying to find which form your submitted as our online form for transaction disputes does need to be faxed back. Do you happen to have a link of which form you sent that automatically went through? Alternatively if call us on 13 17 19 our team will be able to identify you to se what's happened. ^Sarah

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Re: Adobe submit transaction dispute form

Posted by Bob242 Bob242
Message 5 of 6 753 Views

I'm in a similar situation, and who uses faxes any more?  Surely, like the other banks, there is an email address to which disputed transactions forms can be sent.

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Re: Adobe submit transaction dispute form

Posted by SarahF SarahF
Message 6 of 6 735 Views

Hi @Bob242, if you're unable to fax you can attach the file to a Bankmail message. Bankmail is accessed via your online banking on a computer. Hope that helps!

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