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ATM took my money

Posted by Chelseab13 Chelseab13
Message 1 of 2 313 Views

I recently used a BOQ ATM to withdraw money and it said error. It did not give me my money and it came out of my account. The lady at the shop said there was nothing they could do because they only rent them out.

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Re: ATM took my money

Posted by LyndsC LyndsC
Message 2 of 2 311 Views

Hi @Chelseab13, in order for us to look into this you'd need to complete a Transaction Dispute Form (available on our Forms page, under "General forms"). Once you have completed and signed the form, you'll need to return it to us (you can do this by logging into online banking using a computer and selecting "Message centre" and then "Bankmail" from the left hand menu), and we can then dispute the transaction for you.

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