on 12-02-2017 08:54 AM
I have a cheque that has been ripped throught the code/letters at the bottom. I was told in store they couldnt take it as their scanner wouldn't read it, and I'd need to get a new one off my customer.
Unfortunately I have just found out my customer is away and I won't be able to get a replacement cheque, so is there any way that this cheque can be manually processed?
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on 12-02-2017 03:09 PM
Hi @szanatta, as we do need to process cheques through our scanner, if a cheque is damaged we can't accept it. The person who gave you the cheque would need to arrange for it to be cancelled and a new one to be issued. Thanks.
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