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ABA upload error

Posted by lrossiter lrossiter
Message 1 of 4 2,292 Views

Hello, I am trying to upload an ABA file to my bank account to do payroll and I keep getting an error message on BankWest's website saying 'There was a problem submitting your request. Debit total is incorrect'
I can't get past this, but i have no idea how to fix it as I can't see the ABA file to see an error. Can you help urgently as I need to pay my staff? Thank you!

error.PNG

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Re: ABA upload error

Posted by DanaeC DanaeC
Message 2 of 4 2,281 Views

Hi @Irossiter, I've just checked with our team and it looks like you may need to enable the "self balancing line / self balancing line required" option in your accounting software. To do this, you should be able to select the settings option via your accounting software, and switch this option on. Hope that helps!

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Re: ABA upload error

Posted by Gracelb Gracelb
Message 3 of 4 846 Views

We had the same problem when we doing pay anybody. We use Xero and can't find this option. Please help

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Re: ABA upload error

Posted by DanaeC DanaeC
Message 4 of 4 844 Views

Sorry to hear this isn't working for you @Gracelb
If above hasn't helped here, it would be best to have a chat with our Business Support Team who can look into this further with you. They're available on 13 7000, between 6am - 6pm AWST Monday - Friday, and 6am - 2pm on Saturdays.
Thank you.

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