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Forum update #3

Posted by PeteW PeteW
Message 1 of 1 485 Views

I’m happy to report we’ve continued to implement improvements to online banking and the Bankwest app based on customer feedback form several channels including the Bankwest Forum – it’s precisely what we love to do!

 

Hot Topic

Unsurprisingly, Mobile remains a very popular topic amongst members as does Online Banking. We’ve continued to receive requests for Apple Pay and Android Pay and while we don’t yet have a launch date to share I can confirm we continue to make progress and will of course keep everyone updated as soon as information becomes available.

 

Useful Stuff

Activating a credit or debit card is quicker and easier than you might think. There’s no need to call or visit a store, it can all be done using online banking.

 

We like seeing our members visiting the mobile app and online banking release notes posts so we’ll certainly keep these going to keep you all up-to-date. We publish these before the changes actually go live, so you all know before everyone else Smiley Happy

 

If you need to remove a saved recipient from your payee list, @SarahF shared a link with the details

 

New Stuff

In July we updated online banking to address feedback from many customers including @Enigmaraff and @cgm by adding an ‘until further notice’ option to the scheduled payments process.

 

Just yesterday we made some changes to the Bankwest App including the above change to the scheduled payments process as well as the ability to edit scheduled payments (previously they could only be deleted and setup using the App).

 

Member Shout Outs

@cgm and @thewinchester continue to rule the ranks as our most Kudoed contributors with @JonS and @JustinJ right up there too as two of our colleagues working in the Mobile Team.

 

Remember…

We’re all here to help so keep the questions and answers coming and don’t be shy to use that ‘Kudos’ button and accept responses as solutions so other members know they can find useful information in your posts Smiley Happy

 

Pete – Forum Manager

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