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Forum update #2

Posted by PeteW PeteW
Message 1 of 1 621 Views

Since the last update we’ve had a broad range of enquiries ranging from cards and security to home loans and online banking. Needless to say @SarahF and @LyndsC have been hard at work on the Forum as well as our social channels. All while I enjoyed a short break overseas Smiley Happy

 

We saw the update to the navigation for the Bankwest website, along with changes to the colours, fonts, etc to improve accessibility for our customers. We’ve already received a lot of great feedback as well as some things our customers would like to see changed and as always our design and development teams are across it all and will continually improve it.

 

Hot Topic

Mobile remains the most popular topic, closely followed by Cards. One of the key drivers to Mobile this time round was Apple Pay. The latest update is – like the other banks (besides ANZ of course), we don’t yet have Apple Pay. And unfortunately we don’t have an update on if/when we’ll have it. While it’s not the news you want to hear, we do promise to let our Forum members know as soon as we have info to share. Importantly though, we do have people constantly working on our mobile app and payments/services available to our customers.

 

For anyone that may have missed the fingerprint login conversation…TouchID is coming soon to the Bankwest App.

 

Useful Stuff

Activating a credit or debit card is quick and easy to do yourself – no need to call or visit a store.

Check out the footer of the page – the new design includes the Bankwest SWIFT Code because it is a common question from our customers across most of our channels.


If you need to remove a saved recipient from your payee list, @SarahF shared a link with the details.


Member Shout Outs

@cgm and @thewinchester continue to rule the ranks as our most Kudoed contributors. It’s great to see them helping other customers by sharing their knowledge and experience.


Remember…

When you’re looking for answers, try the search box first before you ask a new question. Check out this post for more details on searching for answers and posting new questions.


Don’t be shy to hit that Kudos button to say thanks and remember to accept responses to your question as the answer by using the ‘Options’ menu in the top-right of each post. It helps people find the most useful stuff easily.


I hope you’re finding the Forum useful Smiley Happy


Pete – Forum Manager

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